Privacy Policy — Your Data, Our Responsibility

1 Introduction

vc77 is an online betting and casino platform operated for players based in Bangladesh. We are committed to protecting the privacy and personal data of every individual who interacts with our platform, whether as a registered player, a prospective customer, or a casual visitor to our website.

This Policy applies to all personal data collected through the vc77 website at https://vc77.ws, including all pages, subpages, account dashboards, payment interfaces, support channels, and any communications we send to you by email, SMS, or live chat. It applies to data collected from players located anywhere we provide services, with particular attention to the rights and expectations of players accessing the platform from Bangladesh.

This Policy is incorporated by reference into the vc77 Terms & Conditions. In the event of any conflict between this Policy and the Terms & Conditions on a matter of data privacy, this Policy shall take precedence. Capitalised terms used but not defined in this Policy have the meanings given to them in the Terms & Conditions.

2 Data We Collect

We collect personal data across several categories, depending on how you interact with the vc77 platform. The table below summarises the principal categories of data we hold and examples of specific data points within each category.

3 How We Collect Your Data

We collect personal data through the following channels and mechanisms:

• Account Registration: When you create a vc77 account, you voluntarily provide identity and contact information including your name, date of birth, email address, and mobile number.
• KYC Verification: When you submit identity documents for account verification prior to withdrawal, we collect and process copies of those documents.
• Deposits & Withdrawals: When you initiate a financial transaction via bKash, Nagad, Rocket, or Upay, our payment processing systems receive confirmation data including your mobile wallet identifier and transaction reference numbers.
• Platform Usage: As you browse the vc77 website, place bets, play casino games, or interact with any platform feature, we automatically collect behavioural and technical data via server logs and first-party analytics tools.
• Customer Support: When you contact our support team via live chat, email, or any other communication channel, we record those interactions to maintain accurate service records and to improve our support quality.
• Cookies & Similar Technologies: Our website uses cookies and similar technologies to collect technical and behavioural data. Please refer to Section 7 of this Policy for full details on our cookie practices.
• Third-Party Verification Services: In certain circumstances, we may receive data about you from third-party identity verification providers or fraud-prevention services that we engage to assist with KYC compliance and account security.

4 How We Use Your Data

vc77 uses personal data collected from players for the following purposes, each of which is tied to a specific legal basis as described in Section 5:

• Account Management: To create, maintain, and manage your vc77 account, including authentication, security, and account settings.
• Service Delivery: To provide you with access to betting markets, casino games, live dealer tables, and all other features of the vc77 platform.
• Payment Processing: To process deposit and withdrawal requests, verify payment methods, and maintain accurate financial records associated with your account.
• Identity Verification (KYC): To verify your identity and age (21+) in accordance with our obligations and to prevent fraud, underage gambling, and money laundering.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide ongoing assistance via our 24/7 live support team.
• Responsible Gaming: To monitor your gameplay patterns, enforce responsible gaming limits you have set, and proactively identify signs of problem gambling in order to offer timely intervention and support.
• Platform Security: To detect and prevent fraudulent activity, multi-accounting, unauthorised access, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• Communications: To send you service-related notifications such as deposit confirmations, withdrawal updates, account security alerts, and policy changes. We do not send unsolicited marketing communications without your separate, explicit consent.
• Platform Improvement: To analyse anonymised and aggregated usage data in order to improve the performance, reliability, and user experience of the vc77 platform.
• Legal Compliance: To comply with applicable legal and regulatory obligations, including record-keeping requirements, responses to lawful requests from public authorities, and the enforcement of our Terms & Conditions.

5 Legal Basis for Processing

Every processing activity carried out by vc77 is grounded in at least one of the following legal bases:

• Contractual Necessity: Processing that is necessary to perform the contract between vc77 and you as a registered player — for example, processing your deposits, settling your bets, and maintaining your account balance.
• Legitimate Interests: Processing that serves vc77's legitimate business interests in operating a safe, fair, and commercially viable platform — for example, fraud detection, platform security monitoring, and service improvement analytics — provided those interests are not overridden by your fundamental rights and freedoms.
• Legal Obligation: Processing that is required in order to comply with applicable law — for example, retaining financial transaction records and identity verification documents as required by anti-money-laundering obligations.
• Consent: Processing that is based on your freely given, specific, informed, and unambiguous consent — for example, receiving promotional communications from vc77. Where consent is the legal basis, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Data Sharing & Third Parties

We may share your personal data with the following categories of third parties in the following circumstances:

• Payment Service Providers: Mobile wallet and payment processing partners (including bKash, Nagad, Rocket, and Upay) receive the minimum data necessary to process your deposit or withdrawal transaction. These providers are bound by their own privacy obligations and by contractual data-processing agreements with vc77.
• Identity Verification Providers: Third-party KYC and identity verification service providers who assist us in verifying the identity and age of players. These providers process identity documents on our behalf under strict data-processing agreements.
• Game Providers: Software providers whose games are hosted on the vc77 platform (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive technical session data necessary to deliver their games. These providers do not receive your financial or identity data beyond what is required for game session management.
• Platform Analytics Providers: We use privacy-respecting first-party analytics tools to understand how players use our platform. Where any third-party analytics service is used, it processes only anonymised or pseudonymised data and is prohibited from using that data for its own commercial purposes.
• Legal & Regulatory Authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, where disclosure is necessary to prevent or detect crime, or where required to enforce our Terms & Conditions.
• Professional Advisers: Our legal counsel, auditors, and other professional advisers may access personal data on a strictly confidential basis where necessary to provide professional services to vc77.

In all cases where personal data is shared with a third-party processor, vc77 ensures that an appropriate data-processing agreement is in place requiring the processor to implement adequate security measures and to process the data solely on vc77's documented instructions.

7 Cookies & Tracking Technologies

vc77 uses cookies and similar technologies (including session tokens, local storage objects, and device fingerprinting where applicable) to deliver, secure, and improve the platform experience. The following categories of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They include session authentication tokens, security cookies, and load-balancing identifiers. The platform cannot function without these cookies, and they cannot be disabled.
• Functional Cookies: These cookies remember your preferences and settings — such as your preferred language, display settings, and responsible gaming limit configurations — to provide a personalised experience on return visits.
• Analytical Cookies: These cookies collect anonymised data about how players navigate and use the platform, enabling us to identify performance issues, improve page layouts, and prioritise feature development. No personally identifiable information is included in analytical cookie data.
• Security Cookies: These cookies help us detect and prevent fraudulent activity, including multi-account detection, bot activity, and suspicious login patterns.

vc77 does not use advertising cookies, retargeting cookies, or any cookies that track your activity across third-party websites. Our cookies are first-party cookies served directly from the vc77 domain.

8 Data Security

vc77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:

• Encryption in Transit: All data transmitted between your device and the vc77 platform is encrypted using 256-bit TLS/SSL protocols, ensuring that your personal and financial data cannot be intercepted during transmission.
• Encryption at Rest: Sensitive data stored on vc77 servers — including identity documents, payment records, and authentication credentials — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is strictly limited to vc77 staff members and authorised third-party processors who require access to fulfil their specific role-related responsibilities. All access is logged and subject to regular review.
• Password Security: Player passwords are never stored in plain text. Password data is processed through a one-way cryptographic hashing algorithm with appropriate salting before storage.
• Two-Factor Authentication: vc77 offers two-factor authentication (2FA) for all player accounts. We strongly recommend that all players enable 2FA to provide an additional layer of protection against unauthorised account access.
• Monitoring & Incident Response: Our security team actively monitors the platform for suspicious activity, attempted intrusions, and data anomalies. In the event of a data breach that poses a risk to players, we will notify affected players promptly and take all reasonable steps to mitigate harm.

While vc77 takes every reasonable precaution to protect your data, no data transmission over the internet and no data storage system can be guaranteed to be 100% secure. You play an important role in keeping your account safe: use a strong, unique password, enable 2FA, and never share your login credentials with anyone.

9 Data Retention

vc77 retains personal data for as long as your account remains active and for such further period as may be required by applicable law or legitimate business necessity. The following retention principles apply:

• Active Accounts: Personal data associated with an active vc77 account is retained for the duration of the account's active status plus a standard post-closure retention period of five (5) years, in order to comply with financial record-keeping obligations.
• KYC & Identity Documents: Identity verification documents are retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, consistent with standard anti-money-laundering record-keeping requirements.
• Transaction Records: Financial transaction records, including all deposit and withdrawal records, are retained for a minimum of five (5) years from the date of each transaction.
• Support & Communication Records: Customer support interaction records are retained for three (3) years from the date of the interaction, unless a longer retention period is required due to an ongoing dispute, investigation, or legal proceeding.
• Cookies & Technical Data: Session cookies expire at the end of your browser session. Persistent cookies and analytical data are retained for a maximum of thirteen (13) months from the date of collection, after which they are deleted or anonymised.
• Self-Excluded Players: Where a player has invoked a self-exclusion measure, vc77 retains a record of that self-exclusion for the duration of the exclusion period and for a period of not less than seven (7) years thereafter, to prevent accidental re-registration.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that makes re-identification impossible. Requests for early deletion are handled in accordance with Section 10 (Your Rights) below.

10 Your Data Rights

As a vc77 player, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via live chat or email at [email protected]. We will acknowledge your request within 48 hours and aim to fulfil it within 30 days.

• Right of Access: You have the right to request a copy of the personal data we hold about you, together with information about how and why we process it.
• Right to Rectification: You have the right to request that inaccurate or incomplete personal data we hold about you be corrected or completed without undue delay.
• Right to Erasure: You have the right to request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected. This right is subject to exceptions where retention is required by law or for the establishment, exercise, or defence of legal claims.
• Right to Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as while the accuracy of data you have contested is being verified.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive a copy of the personal data you have provided to us in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data where that processing is based on legitimate interests. Where your objection relates to direct marketing, we will cease that processing immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

11 Children & Minors

vc77 takes its age verification obligations seriously. All players are required to confirm that they are aged 21 or above at the point of registration, and identity verification is required before any withdrawal can be processed. Where vc77 discovers or has reasonable grounds to believe that a registered account is held by a person under the age of 21, that account will be immediately suspended, all funds will be frozen pending investigation, and the personal data of the minor will be handled in accordance with applicable law.

If you are a parent or guardian and you believe that a person under your care has registered an account on the vc77 platform, please contact our support team immediately at [email protected] so that we can take the necessary action to close the account and return any deposited funds.

12 Third-Party Links

The vc77 website may, in certain contexts, contain references to or mentions of third-party services such as payment providers (bKash, Nagad, Rocket, Upay) or game studios (Pragmatic Play, Evolution Gaming, and others). Where links to third-party websites are present, please note that vc77 does not control the content or privacy practices of those external websites and is not responsible for any personal data you provide to them.

This Privacy Policy applies solely to the vc77 platform at https://vc77.ws. We encourage you to review the privacy policies of any third-party services you use in connection with your vc77 account — in particular, the privacy policies of your mobile wallet provider — to understand how they collect and use your data.

13 Updates to This Policy

vc77 reserves the right to update or amend this Privacy Policy at any time. All changes will be published on this page with an updated effective date displayed at the top of the document. Where amendments are material — meaning they significantly affect how we process your data or the rights available to you — we will notify registered players via email or in-platform notification prior to the changes taking effect.

Your continued use of the vc77 platform following publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not accept the updated Policy, you should cease using the platform and may request account closure by contacting our support team. We recommend reviewing this page periodically to stay informed of any changes.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to how vc77 handles your personal data, please contact our support team through any of the following channels:

This Privacy Policy was last reviewed and updated on 1 January 2026. Players who registered prior to this date are subject to this Policy from the date of its publication on the vc77 website.